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How do I reset my Comcast Cable Box?

Comcast cable company provides Internet, cable services, and phone services. The processors of the cable boxes are similar as of a computer and may stop working until the system is reset. In case you have a Comcast cable box which is not properly working or not at all functioning.


In such situation, you must first try to reset your cable box. If the cable box does not fix up the issue that you are experiencing even after resetting, then you may require to replace your cable box.



Home resetting

Step 1.
First, unplug your Comcast cable box. This will cut off the connection with the power source. Keep the box unplugged for at least two minutes. If you failed to wait more than a minute, then your cable box may not be allowed to reset.  

Step 2.
Plug in your Comcast cable box back and switch on the box. This can take some time longer than the usual.

Step 3.
Now, try to change channels in order to see whether the box is working or not. Your guide and menu will not show the present information as the cable box will require some time to download the information to properly display it. In case your box is not still working properly, then you may need to proceed to the next method.

 Also Read - How do I change Ownership of my Comcast Account?

Call Comcast Support phone number

Step 1.
You may call COMCAST to get in touch with a technical support specialist. Enter the phone number which is associated to your account and follow the instructions for getting technical support.

Step 2.
Explain the Comast technician about the issue that you are facing with your Comcast cable box and also that you have already tried to reset your box by unplugging it, but you were not successful. The technician will ask you to read the number mentioned on your cable box to him. You may find this number on a white label placed on the back of your box.

Step 3.
Follow the instructions of the agent. He will analyze the system from his side and check if there is an error with the box. He may ask you to unplug your box again or he can immediately process by sending a signal to the box and try to reset it remotely.

Step 4.
In case the agent is not able to reset your box remotely or the problems still persist, then you may return it to your nearest Comcast store. Comcast will replace your cable box for absolutely free of charge.


Comcast cable services may sometimes show certain errors or malfunctioning issues. In such cases, you must immediately take help from the Comcast customer support.

Their skilled technical representatives will provide you the best possible troubleshooting methods for all types of Comcast related problems.

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