Well, things have changed a lot in the digital world, isn’t so?! Today, when you choose a cable TV service, it directly impacts the quality and speed of broadcast you're going to receive.
Here, we're going to discuss about alt issues in your Time Warner cable box; where ‘Alt’ means “To Wait.” This problem occurs when your Time Warner cable box starts booting up and displays various messages at the front of the cable box. If the Alt message doesn't progress after 4-5 minutes, it means the box requires a check by either you or by Time Warner customer service center.
Start by checking all the cable connections, reboot your cable box and if the problem still persists, without delay, call Time Warner support to resolve the problem.
Troubleshooting Cable Connection for Proper Signal Input
The problem starts with a cable box that can't detect a cable signal. The problem might be due to the fact that the cable is not connected to the right point or it might not be connected correctly.
To fix it up, find your coaxial cable and ensure that the cable is rightly inserted into the cable Input at the back of your cable box. If it's not, screw the cable tightly into the cable input, you can also take some help from Time Warner service availability.
Checking Cable Box Connection with your Television
Check for the connection of the cable box with your television, and make sure that the cable box and TV – using the HDMI cable – is inserted into the correct HDMI ports on your TV and cable ports.
After you've checked all your cable connections and tightened all the wires, try rebooting the cable box by switching off the power, and then after waiting for about 20-30 seconds, power on the system.
Similar Post - Time Warner is changing its name to Warner Media
Getting Customer Support from Time Warner
Taking help from Time Warner customer support is easy. All you need is to call and tell its customer representatives about your query that your Time Warner cable box is stuck on Alt. To connect to the support team, simply follow the voice prompts to request for support and when you hear automated prompts, simply say, "No picture" to explain the problem.
The automated call system will also tell you if there is a service outage in your area. If the outage problem is there, you have to wait until the outage problem is completely resolved. In case there is no outage issue, the call system will ask you if you want to reboot your cable box. Reply to them by saying "No."
Tell the representative that it's not a reboot problem, and your problem is that your cable box is not getting a signal, and you have already checked all the wires & connections and that the television is on and working as well as the cable box is powered on and is working fine.
Conclusion
Finally, troubleshooting your cable box settings can help you get all the connections perfectly aligned. All the settings and the signal adjustments need to be made correctly, but consulting Time Warner customer support help can give you a right indication of other settings as well that can be corrected.
Troubleshooting is a process that requires a bit of patience, so contact your service provider, and ask them to tell additional troubleshooting steps to get your cable TV up and running.
Comments
Post a Comment